Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

News & Gallery

Articles

U.S. Air Force Airmen with the 18th Medical Group transfer a simulated patient onto a stretcher during a mass casualty scenario during a routine readiness exercise at Kadena Air Base, Japan, Jan. 14, 2025.

Jan. 14, 2025

BH 25-1: Airmen test emergency response

KADENA AIR BASE, Japan — U.S. Air Force Airmen with the 18th Medical Group and 18th Aeromedical Evacuation Squadron delivered life-saving care during a large-scale mass casualty exercise in support of a routine readiness exercise, Jan. 14, 2025.

Official DOD Seal on white background

Oct. 7, 2024

DOD Announces Health Care Supplement Program Pilot for DOD Civilian Employees in Japan

PENTAGON — The Department of Defense (DOD) today announced a one-year pilot program to provide no-cost supplemental health support services to DOD civilian employees serving in Japan after a yearlong effort to identify and address concerns regarding access to medical care.

Guardian Wingman, a suicide prevention training program designed by a team at the Kadena Mental Health Clinic, aims to improve mental health management by building a community of Airmen equipped with the tools to support their fellow wingmen.

Aug. 20, 2021

Mental Health: It Takes a Village

KADENA AIR BASE, Japan — Guardian Wingman, a suicide prevention training program designed by the Mental Health clinic at Kadena Air Base, Japan, aims to improve mental health management by building a community of Airmen equipped with the tools to support their fellow wingmen.

Don't forget to keep your family's information up to date in DEERS!