Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient Advocate
Patient advocates advise and help you with medical and dental benefit concerns within this facility.
Beneficiary Service Representative Counseling (BSR)
BSRs serve as a beneficiary advocate and problem solver to all enrolled beneficiaries. They ensure health benefit information and assistance to access health care services is available to all eligible beneficiaries and help you with TRICARE-related inquiries.
Interactive Customer Evaluation (ICE)
ICE is a
web-based tool that collects your feedback on services at this facility.
