Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Pharmacy

We provide outpatient pharmaceutical care for active duty, family members, retirees, and Department of Defense eligible beneficiaries living on Okinawa. We are the second-busiest outpatient pharmacy in Asia, filling approximately 2,500 prescriptions weekly. We dispense FDA-approved medications only, according to federal laws and Air Force directives. The medications formulary consists of over 1,800 items. Refills may be obtained by calling the refill line at DSN 315-646-7999 or using the MHS GENESIS Patient Portal. To prevent long waiting times for new prescriptions we request that all refills be requested by one of these methods.

Manage Your Prescriptions

TRICARE Pharmacy Program

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you:

  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your sex and age.

Contact Us

Phone

Refill Line: DSN 315-646-7999

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.

Location

Building 626,
Second Floor, Main Entry

Don't forget to keep your family's information up to date in DEERS!