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Attention TRICARE beneficiaries! You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated. Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later. You may still use the MHS GENESIS Patient Portal to refill your prescriptions. You may report issues to the DHA Global Service Center by calling 800-600-9332.
We provide outpatient pharmaceutical care for active duty, family members, retirees, and Department of Defense eligible beneficiaries living on Okinawa. We are the second-busiest outpatient pharmacy in Asia, filling approximately 2,500 prescriptions weekly. We dispense FDA-approved medications only, according to federal laws and Air Force directives. The medications formulary consists of over 1,800 items. Refills may be obtained by calling the refill line at DSN 315-646-7999 or using the MHS GENESIS Patient Portal. To prevent long waiting times for new prescriptions we request that all refills be requested by one of these methods.
Manage Your Prescriptions
TRICARE Pharmacy Program
Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you:
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your sex and age.
Refill Line: DSN 315-646-7999
Monday-Friday 7:30 a.m. to 4:30 p.m.
Building 626, Second Floor, Main Entry