About Us

Customer Service

Patient Relations/Advocate

Phone

DSN 630-4817

Patient Advocate Representatives are located in each clinic. If you would like to speak to the Clinic Patient Advocate and Customer Service Representative, please dial the Kadena Medical Clinic appointment line and follow the prompt to the clinic you wish to voice your concerns. If you would like to leave written feedback, please submit online.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

Beneficiary Service Representative Counseling

BSRs serve as a beneficiary advocate and problem solver to all enrolled beneficiaries. They ensure health benefit information and assistance to access health care services is available to all eligible beneficiaries and help you with TRICARE-related inquiries.

Phone

DSN 630-4310/4469

Are you on staff at this MTF and need to request a change to this website? 

Submit a change form on the Web Hub and submit it, along with any supporting documentation. Be sure to provide the proper page links and instructions required to complete your request. If your changes include images, .gifs, or attachments, be sure to add those attachments to your email. 

Contact Us

Phone

098-630-4817

Location

18th Medical Group, Unit 5268, Kadena Air Base, APO AP 96368-5142, Japan

Don't forget to keep your family's information up to date in DEERS!