Customer Service
Patient Relations/Advocate
Phone
DSN 630-4146
Patient Advocate Representatives are located in each clinic. If you would like to speak to the Clinic Patient Advocate and Customer Service Representative, please dial the Kadena Medical Clinic appointment line and follow the prompt to the clinic you wish to voice your concerns. If you would like to leave written feedback, please submit online.
Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.
Beneficiary Service Representative Counseling (BSR)
BSRs serve as a beneficiary advocate and problem solver to all enrolled beneficiaries. They ensure health benefit information and assistance to access health care services is available to all eligible beneficiaries and help you with TRICARE-related inquiries.
Phone
DSN 630-4310/4469
Are you on staff at this MTF and need to request a change to this website?
Fill out the MTF Website Update Request form and submit it along with any supporting documentation via email to dha.ncr.comm.mbx.mtf-websites@health.mil. Be sure to provide the proper page links and instructions that are required to complete your request. If your changes include images, GIFS, or attachments be sure to add those attachments to your email.