Getting Care

Appointments & Referrals

To make an appointment, log in to the TOL Secure Web Portal​.
Read the TOL Appointment Center Brochure for more information.
You will need a referral for any care your primary care manager doesn’t provide, such as urgent, preventive, mental health, and specialty care. Find out more about how to obtain the necessary referral and authorization.

Access to care

If you need to get care at Kadena Air Base, the priorities for getting appointments are identified in Department of Defense policy and are listed below:
  • Active duty service members
  • Active duty family members enrolled in TRICARE Prime or TRICARE Young Adult – Prime Option
  • Foreign service members
  • Newborns overseas who are 120 days old and whose parent(s) is/are empaneled to the MTF
All others can get care if space is available after Kadena Medical Clinic has met the health care needs of the categories listed above within DOD access standards. Patients seeking Space Available can call the 18th Medical Group’s appointment line after 10 a.m. JST at Japanese cell number 098-960-4817, or DSN 630-4817. Space Available-eligible patients include:
  • Active-duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
  • Retired service members and their eligible family members
  • DOD civilians and contractors
 All patients, including those listed for space-available care, can continue to fill your prescriptions at our pharmacy. See this link for the 18th Medical Group’s Space A policy.

How do I find a civilian provider in Japan?

The overseas contractor, International SOS, has established a network of qualified providers for TRICARE beneficiaries in all overseas areas. To find an overseas provider, search the Overseas Provider Directory. If you're not a TRICARE beneficiary, please contact your medical insurance provider for assistance.

Are you a DOD Civilian or Contractor?

If you’re a DOD civilian employee or contractor stationed in Japan, contact your medical insurance provider for help in finding health care options.


Contact Us

Telephone: 098-960-4817 or DSN 630-4817, Monday through Friday, 7 a.m. to 4:30 p.m.

Need to Update Your Information in DEERS? Click Here